B.S. in Human-Computer Interaction, Cognitive Psychology, Computer Science, or related field.
Academic or practical knowledge of user research methods, including lab-based usability studies, field studies, and usability inspections (heuristic evaluations or cognitive walkthroughs).
Excellent analytical ability, especially with regard to observation of user behavior.
Strong oral and written communication skills, can present findings concisely and effectively.
Can work independently and effectively prioritize time between multiple projects.
Flexible, can adapt to changing schedules and different types of products, and develop new user research methods where needed.
Can work well in cross-functional teams, including Engineers, Product Managers, and UI Designers.
Training in research methods and statistics.
Knowledge of or experience with any of the following is a big plus:
Early-stage user research methods such as contextual inquiry, paper prototyping, card sorting, personas.
Working with product teams to ensure that user research findings are tracked and acted on.
Design and analysis of experiments or surveys.
International user research or remote user studies.